At digitallicenses.net, we prioritize customer satisfaction and aim to provide a seamless shopping experience. However, due to the nature of our products, which are entirely digital, we have specific policies regarding cancellations and returns. By making a purchase on our platform, customers agree to the following terms:
A. Digital Product Returns and Exchanges
A.1 No Returns or Exchanges
Since our products are digital, returns and exchanges are not accepted. This policy is in place to protect both the customer and the integrity of our digital offerings. Once a digital product is delivered, it cannot be returned or exchanged due to the risk of unauthorized use.
A.2 Consumer Arbitration Committee Guidelines
According to the “Products for which the Right of Withdrawal Cannot Be Used” clause established by the Consumer Arbitration Committee, certain products are exempt from return policies. This includes:
- Cosmetics and Personal Care Products: These items cannot be returned once opened due to hygiene concerns.
- Lingerie, Swimsuits, and Bikinis: Similar to personal care products, these items are non-returnable once opened.
- Books: Unopened books may be returned, but once opened, they are typically non-returnable.
- Copyable Software and Programs: This category includes all digital licenses and software, which cannot be returned once delivered.
- Media Formats: DVDs, VCDs, CDs, and tapes are also non-returnable once opened.
- Office Supplies: Items such as toner, cartridges, and ribbons must be unopened and undamaged to be eligible for return.
Given that our products fall under the category of “copyable software and programs,” they are non-returnable once delivered, regardless of whether the product key or account has been accessed or used.
B. Warranty Policy
B.1 Warranty Coverage
If a warranty period is specified for our products (see: Warranty Terms and Conditions), any issues arising within this warranty period will result in the product being replaced with a new one or a similar product. We stand by the quality of our digital licenses and are committed to ensuring that our customers receive functional products.
B.2 Refund Calculation for Returns
For products with a specified warranty period, if a return occurs, the refund amount will be calculated based on the remaining warranty period. This means that if a product is returned within the warranty period, the refund will reflect the time left on the warranty, ensuring fairness for both the customer and the company.
C. Right to Return Due to Delivery Delays
C.1 Delivery Time Exceeding 24 Hours
If the delivery time exceeds 24 hours, the customer may exercise their right to return the product (see: Delivery Terms and Conditions). We understand that timely delivery is crucial, and we strive to meet our delivery commitments. However, if unforeseen circumstances arise that delay delivery, customers have the option to return the product if it has not been delivered within the specified timeframe.
D. Pricing Variability
D.1 Price Changes
Our prices may vary depending on exchange rates and company policy changes. Digital products are subject to market fluctuations, and we aim to keep our pricing competitive. If there is a sudden price change, the seller will inform the buyer of the updated price before the sale is finalized. Transparency is key to maintaining trust with our customers.
D.2 Post-Purchase Price Changes
If the price changes after the customer has purchased the product and paid the fee, the customer may exercise their right to return the product or pay the difference to receive the product. This policy ensures that customers are not penalized for price fluctuations that occur after their purchase. We believe in providing options to our customers, allowing them to make informed decisions based on their preferences.
E. Customer Responsibility
By purchasing from digitallicenses.net, customers acknowledge their responsibility to understand the terms of our cancellation and return policy. We encourage all customers to read through our policies carefully before making a purchase. If there are any questions or concerns regarding our policies, our customer support team is available to provide clarification and assistance.
F. Contact Information
If you have any questions regarding our cancellation and return policy, please do not hesitate to reach out to our customer support team. We are here to help you navigate any concerns you may have about your purchase. You can contact us via:
- Email: support@digitallicenses.net
- Phone: +90 555 065 8557
- Live Chat: Available on our website during business hours.